Naturally, it is our goal to have satisfied customers.
However, it sometimes occurs when a customer may wish to return an
item purchased from us. We will be more than happy to accept returns only if the item was not as represented, and we are notified within 48
hours of receipt of item. We do our best to accurately describe
each and every article we sell, but if you are not satisfied, we will do
our best to remedy the situation. In the event that you are not happy
with a purchase made from us, you must do the following before returning
Contact us by phone to explain the reason for return.
Receive an approval code from us for your
Package and insure the item in the same condition
and manner as received.
Upon receipt of the item back in same condition
as sent, you will be credited the amount of purchase less shipping charges
and 5% credit card fees.
Items sent back without meeting the above
requirements will not be refunded until we re-sell the item in
question. At that time, credit will be issued less 20% for restocking
and handling fees and any shipping charges we have incurred. Items
damaged in return shipment are not refundable.
In the event that the item was represented accurately
but you have changed your mind for some reason, you must call us for approval
to return the item as stipulated above. This type of return will
be for store credit only, less 20% restocking fee and shipping and handling
costs as stated above, within 48 hours of receipt. Item must be returned,
insured, in the same condition as sent. We mark all our inventory
(except furniture) with an invisible ink stamp which may be washed off without
harming the items. This mark MUST be intact on any returned goods or
we will not accept the return. Sale priced items are not
LayAways are not returnable unless item is not
as represented. In the event that the item was simply not as expected
or you have had a change of heart, you must contact us within 48 hours of
receipt. LayAways are returnable for store credit only and are subject
to a 20% restocking charge in addition to cost of shipping. If
you have any questions regarding our policy, please contact us before purchasing to clarify.
Upon receiving your item(s), should you notice
any damage, you should immediately contact us first. All of our items
are packaged professionally and insured but on the rare occasion that damage
should occur, there are certain steps you must follow to ensure restitution
can be made:
Contact us immediately.
Contact the shipper immediately.
Retain ALL packing materials, boxes,
Items sent UPS will be picked up by them and returned to us for settlement.
Large furniture items that have been sent via a
shipper have to be settled directly through the shipper. Once the furniture
leaves our store, we have no further responsibility for it. Any damage
claims will be between you and the shipping agent. We will be more
than happy to help in any way we can, but ultimately, the resolution of any
shipping damages on large items is out of our hands.
We are sure you will be pleased with your purchases
from Where the Toys Are!